Helpful Links. Do you accept water/sewer payments by phone? Frederick, MD 21701; General Inquiries: 301-600-1380 (8:00 AM - 4:30 PM) DPW Switchboard: 301-600-1160 (24 Hours) Government Links. Editors frequently monitor and verify these resources on a routine basis. Therefore, if a tenant defaults on the water/sewer bill for a particular address, the responsibility falls to the owner of that property. Locating & Correcting Water Leaks in Your Home”. This quarterly charge appears on each bill for both water and sewer and does not vary with consumption. There are many reasons why your water consumption could increase. Section 25.2.2: Section 25.2.2 of the Frederick City Code provides for additional charges to restore service suspended for failure to pay. Business FAQs, Senior Services Division Accessible Homes for Seniors, Severe Weather Frequently Asked Questions, Utilities & Solid Waste Management (DWSU). When to Pay Your Bill. Customer service has always been our priority and we take pride in personally answering each call. As the deeded owner of the property, you must always receive the water/sewer bill because water/sewer bills are liens against the property and outstanding water/sewer balances as of Dec 31st of each year will cause the property to be eligible for inclusion in the County’s Annual Tax Sale proceedings. http://mde.maryland.gov/programs/Water/BayRestorationFund/Pages/Index.aspx. You can call the Billing Office at 301-600-2354 to request free dye packets be sent to you or you can use blue or green food coloring to test your toilet(s). If the bill is not paid in full within 30 days, a 1% monthly interest charge will accrue and a late notice will be sent to the mailing address or email on file for the property. Disconnections begin as early as 7:00 am on the scheduled disconnection date. If you are not part of this security group, please have your manager submit approval via e-mail to IITHelpdesk@FrederickCountyMD.gov or via an Employee Logon Request form faxed to IIT at x12367. We cannot accept e-check payments over the phone. Our volunteer program is suspended due to the virtual learning environment and social distancing requirements. Payments. How does Frederick County bill water and sewer charges? Yes, simply call the Billing Office at 301-600-2354 and we can establish paperless billing for your account. Please choose from the options below based on the applications you currently wish to access. The office is closed for all County holidays. Vaccination Data Added to County’s Dashboard Notice Of Virtual Bill Hearing: Amended Bill 20-18: Immigrant Affairs Commission Roddy Road Closed Near Covered Bridge For more information, we recommend you visit these web pages for the latest updates: Current There are no public hearings currently scheduled for the Division of Water and Sewer Utilities. We offer several ways to make payment, including EFT, check/cash in-person, or credit card online or over the phone. Please visit our website at www.frederickcountymd.gov/wspaybill to view all payment options and instructions. The Water/Sewer Billing Office is open Monday through Friday, 8:00 am to 4:00 pm and is located at 4520 Metropolitan Ct., Frederick, MD 21704. I cannot find my water/sewer bill. Can I change the mailing address for my water/sewer bill? If any of the color shows up in the toilet bowl, the toilet is leaking. Water and sewer charges are billed quarterly. Frederick, MD 21702 Business Hours: 8am-4pm PLEASE NOTE: During the COVID-19 Pandemic, the Health Department is not open to the general public without an appointment. Or, you can complete a Recurring Electronic Funds Transfer Form. Water/sewer bills are due upon receipt. Public Meetings. What is this? We offer a one-time adjustment following the service line leak repair. Were you watering your lawn this summer or do you have additional people living in your home? Health officials encourage the following everyday actions to help prevent the spread of respiratory viruses, including:• Wash your hands often with soap and water for at least 20 seconds. This service can be cancelled at any time by calling our office. Accessibility; Contact Us; Photo Credits /QuickLinks.aspx. How long do I have to pay my water/sewer bill before I am disconnected for non-payment? I can’t afford to pay my bill by the due date. Can I get a credit on my bill for watering my lawn or filling my swimming pool? If you have questions about the Frederick County Government hiring process or the status of your application, please contact our Recruitment Department at 301-600-1070 Option 1. Where can I mail my water/sewer bill payment? Ready to Serve Fees are fixed charges that cover a portion of the County’s cost for maintaining the treatment and delivery systems and administrative functions. No discounts or credits are given for filling pools or other outdoor uses. Frederick Sheriff Chuck Jenkins issued an apology and reached a $125,000 settlement in a lawsuit that accused the Frederick County Sheriff’s O… News 20-50-100 Years Ago — Jan. 21 Create an Account - Increase your productivity, customize your experience, and engage in information you care about.. Sign In There is a $50 fee for this test. When a property is bought/sold, the settlement company handling the property transfer is responsible for notifying our office. Address: Frederick County Health Department 350 Montevue Lane, Frederick, MD 21702. You may call us at 301-600-2354. If the date of settlement changes, the settlement company must contact our office to avoid incorrect owner/account information and additional fees. Frederick County Government provides employees several remote connection methods depending on the applications you wish to access and the type or location of the computer from which you are connecting. You may also contact one of the following outside sources for financial assistance: St Vincent de Paul Society – 301-662-4676; located at 112 E. Second Street, Frederick, MD 21701. They will receive copies of past due notices to forewarn them of the possibility that the water is scheduled for disconnection due to non-payment or the inclusion of the property in the County’s Annual Tax Sale proceedings. A 2½ % service fee applies for credit/debit card payments and a flat fee of $1.49 applies for checking account payments. When a property is bought/sold, the settlement company handling the property transfer is responsible for notifying our office. Water service to the property is eligible for disconnection if the account is not paid in full within 60 days from the original bill date. The Citizen Access Portal allows the public to view and pay their Utility Bills and to view information and pay fees assessed on Building Permits, Planning and Engineering Projects and Licenses. Scott Key Center - How Does it all work? We are not responsible for mail not received by the post office. Contact Us. I am renting out my property. 101 N Court Street ; Frederick, MD 21701; General Inquiries: 301-600-1380 (8:00 AM - 4:30 PM) DPW Switchboard: 301-600-1160 (24 Hours) Quick Links. How can I check my account balance? Who do I contact for billing questions? Out of concern for the health and safety of Frederick County citizens, the Frederick County Senior Services Division, including senior centers, is closed to visitors. How do I get service established in my name? Requests for creating a final bill for the seller must be in writing using the Property Transfer Request Form. Requests for a final bill must be in writing using the Property Transfer Request Form. If you do not see any color in the bowl, check the tank of the toilet to verify the coloring is still in the tank. Commercial customers are charged based on the average daily sewage flow. Can I get additional notifications concerning my account status? Can I receive my bill electronically instead of receiving a paper copy? The Division of Water and Sewer Utilities (DWSU), through responsible management of the County’s water and wastewater infrastructure, strives to provide the community with a safe and dependable water supply and reliable waste disposal services that do not harm the environment or natural resources of Frederick County. A Late Payment Penalty will also be added to the account. Democrat Jim Carpenter, left, and Republican Natalie Abbas talk as they wait to watch the inauguration of President Joe Biden at Carpenter's apartment in Frederick, Md., on … If someone you know cannot complete the Frederick County COVID-19 Vaccine Interest Form themselves, please help them complete it and help to make an appointment when they are contacted. My current tenants are moving out. You can call the Billing Office at 301-600-2354 prior to your bill due date to inquire about a payment plan. Helpful Links. Is there a fee for dishonored checks, credit chargebacks or unsatisfied electronic debits? This fee is paid to the State of Maryland. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.•Avoid touching your eyes, nose, and mouth with unwashed hands.•Avoid close contact with people who are sick.•Stay home when you are sick.•Cover your cough or sneeze with a tissue, then throw the tissue in the trash. The situation is evolving. Unpaid water and sewer charges are a tax lien against the property and are also subject to the Annual Tax Sale. If you would rather pay your utility bill over the phone please call 866-666-5556. Join our newsletter too for the latest programs and book recommendations. Please use the envelope and bill stub provided with your bill, or as an alternative, mail bill payments to: Frederick County DWSU, 4520 Metropolitan Court, Frederick, MD 21704. Can I get the bill put in the tenant’s name? Leaking toilets do not flood your home because they drain into the sewer lines. Call our office at 301-600-2354 if you would like to schedule a service line leak check. We look to reopen our volunteer program as … I am a Frederick County Water and/or Sewer customer. Yes, a fee will be assessed if a check is not honored, if your bank does not satisfy an electronic debit or if a credit card payment is not properly authorized. 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